Terms and Conditions
The service is designed to ease the burden of the logistics and legal concerns which arise from an
accident, theft from your car or any other similar damage.
Subject to the terms detailed below, the service aims to provide assistance with the recovery of your
vehicle to an approved Accident Repair Centre (should it be required) and to liaise with your
insurance company to ensure that delays in the repair of your vehicle are minimised, keeping you
informed of progress along the way.
However, should you or your insurance company not wish to use an approved Accident Repair
Centre for repairs, then the service will not be available to you.
Vehicle Provision
In the event of a non-fault accident, we will provide a replacement vehicle whilst the original vehicle
is in for repair. We will provide a replacement vehicle on a like-for-like basis for prestige marques and
on a category equivalent basis for mainstream brands.
Recovery
In the event of an accident causing the immobilisation of your vehicle within the UK, we will arrange
for the recovery of your vehicle to an approved Accident Repair Centre. Should your vehicle remain
mobile following an accident, we will arrange an appointment for you to visit an approved Accident
Repair Centre and, if required, a convenient time for your vehicle to be repaired.
Claims Notification and Administration
We will take relevant details from you regarding the accident and liaise with your insurance company
when required.
In the event of your vehicle being recovered by us, we will liaise with the approved Accident Repair
Centre and your insurance company when required.
Uninsured Loss Recovery
Should it transpire that the accident is not your fault, we will pursue your claim. If in our opinion, you
continue to have reasonable prospects of success, we will negotiate your uninsured losses.
Depending on your motor insurance policy, uninsured loss recovery might include, for example:
• policy excess
• cost of repairs to your own vehicle
• hire car charges
• out of pocket expenses
• loss of earnings
• personal injury
Exclusions to the above
We will not pay for any expenses incurred by you should you hold a third party fire and theft
insurance policy or third party only motor insurance policy.
